Introduction
EEM Parts, Inc. (“Company” or “We”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (“Policy”).This policy describes the types of information we may collect from you or that you may provide when you visit the website www.eemparts.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy applies to information we collect:
On this Website.

In email, text, and other electronic messages between you and this Website.
Through any mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
It does not apply to information collected by:
Us offline or through any other means, including on any other website operated by Company or any third party; or Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.
Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Policy. This Policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

My Account
If you have an account, type in your username and password. If you are a new customer, click the Signup link and complete the form to be assigned a username and password.

Track Your Order
You will receive a tracking number via email once your order has been shipped. Click on the tracking number and follow the instructions to get the up to date information on your shipment.

Shipping and Freight
When progressing through the order checkout, please select your preferred shipping method (Please note that in some cases only specific carriers are allowed). Shipping costs will vary based on distance, weight, and dimensions and weight.
In some cases, these variables may not be available and will void the original shipping quote. If this should happen our customer service team will contact you to provide an updated shipping quote. A new authorization may be required to continue.
Upon completion of any order your card will be pre-authorized. A pre-authorization is a verification that the funds are available in your account. The funds will not be transferred until your order is processed and submitted for shipment.

Pricing
FinditParts offers our customers the best selection at competitive prices. With over 10 million part numbers in our system, we are your best option to source any parts.
Items in your shopping cart will reflect the most recent price listed however prices are subject to change without notification. Prices are reserved for paid orders only.
All Prices displayed are in U.S. Dollars ($USD).
Pricing Error and Inaccuracy Disclaimer
Information at EEM Parts may contain errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors or inaccuracies and to change or update information at any time without prior notice (including after you have submitted and placed your order). Please note that such errors or inaccuracies may be related to product descriptions, pricing or availability. In the event of a pricing or availability error, EEM Parts will contact you and provide you with the following options: (1) to proceed with the order based on the corrected information; or (2) to cancel your order. We apologize for any inconvenience. If you are not fully satisfied with your purchase due to any errors or inaccuracies, you may return it as an incorrect item. Please see our Customer Return Policy for further information.

Shipping Errors
If you receive an incorrect part because of an error by FinditParts, we will pay the return freight as well as the freight cost to resend the correct part.

Cancellation Policy
EEM Truck Parts strives to exceed our customers' expectations with the broadest offering, competitive pricing, and excellent customer service. We will ship most orders on the same day the order is received. Therefore, please contact customer service immediately to cancel an order. If we have already shipped your product, please refer to our Customer Return Policy.

Customer Error or Identification Error
If the part was not special ordered, we will accept returns up to 30 days after invoice date. You must receive a Returned Goods Authorization (RGA) from customer service for credit to be issued. The return freight charges will be at the customers expense and a 20% restock fee will be assessed.
Defective Merchandise (Warranty)
Any defective merchandise return must be pre-authorized using an RGA from our customer service team. Once you have been given the RGA number, credit will not be issued until the defective part has passed inspection and if need be, inspected by the original manufacturer. We strive to be customer friendly and will be cooperative in assisting in the evaluation of the defective part.

Payment
We authorize your credit card for the order total at the time of checkout. When the order is processed and submitted to the warehouse, we will finalize the charge. We accept all major credit cards, PayPal and wire transfers for all orders placed in the U.S. Please contact customer service (info@eemparts.com) or call us at
833-336-7278 for more information. All transactions go through secure gateways and your information is protected. 

Orders with a Lead Time
If there is a lead time for your order, you will be notified when the order is confirmed. If you have agreed to the lead time and wish to continue with the order, your card will be charged at the time the order is processed. Lead Time orders cannot be cancelled until the stated lead time has expired.

Change of Address on an Order
Once an order has been processed and sent to the warehouse, we cannot change the address.